30 Day Money Back Guarantee!
At Casa Bonita
Housecleaning LLC, we offer a 30 day
money back guarantee on all purchases. We want
to make sure your vacuum does indeed fit your
needs. On all vacuums, you have 30 days to
return the item for either exchange or refund.
We do require that you simply ship it back to us
with the product in like new and acceptable
condition. Damage to the merchandise due to
abuse is unacceptable. We do understand that
there may be wear and tear on the shipping box
which is not a factor. After 30 days, all
defects and repairs are covered under the
warranty from the product manufacturer.
Remember that we want you to be satisfied not
only with your purchase but your whole
experience with Casa Bonita.
Shipping Damage or Defective Merchandise
If you receive an item that was damaged in
shipping or upon initial use, discover a defect,
we will issue a UPS call tag for the item to be
picked up and ship to you on priority a
replacement at no cost to you. Notify us
immediately.
Order Cancellations
Once an order is placed, it is the customer’s
responsibility to contact us immediately by
phone to cancel. The order will ship as quickly
as possible during business hours. Once shipped,
the order cannot be canceled or rerouted.
If this is a shipment over 5lbs, the receiver
must refuse the package at the door in order to
receive a refund. Otherwise, they are
responsible for return of the item and need to
contact us for an RMA number.
There will be a $15 restocking fee applied for
all cancellations and an additional $15 for a
door refusal.
Refunds
On refunds, there is a nominal $15.00 restocking
fee. Accessory products such as bags, belts,
filters, and tools should all be returned as
well or they will be deducted from the refund.
Credits will be performed within 5 days after
returned items are received and inspected.
Instructions
If you feel you need to make a return, please
contact us at 573-489-6814 and ask for returns.
You will then be given instructions for the
return.
Changes to this policy will
always be posted on this page. If any changes
take effect after your purchase, the previous
policy will apply. |
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